All sales are final and only in certain circumstances will a refund be issued. Please contact our Sales Office via email at Support@PharmaCBD.com or by calling our office at 704-605-8015 to make us aware of your specific situation and we will determine if a refund is due based on the circumstance.
PharmaCBD will replace items that are damaged during the shipping process or are determined to be defective:
Please be sure to check your order carefully and follow these steps if your order is damaged:
1) Upon receiving your product and determining that your purchase is damaged please email us at Support@pharmacbd.com within three (3) business days of receiving your order to request a replacement. Please include specific details and if possible photos of the damaged product.
2) Once we have received your claim we will promptly assess the situation and send out your replacement notifying you by email with a tracking number for your records.
If you have any questions regarding our return policy please email Support@PharmaCBD.com or call us at 704-605-8015
PURCHASES MADE AT A RETAIL SITE AND NOT DIRECTLY VIA www.PharmaCBD.com:
We work closely with our retail partners who wholesale our products and if a situation arises where your product purchased through one of these vendors is not working properly or is not up to the quality you are accustomed to please follow these steps:
1) Contact the retailer that you purchased your product from to see if they will work with you to remedy the situation. In most cases they will replace your product and will work directly with us to ensure they receive replacement.
2) If after first contacting and attempting to work with the retailer your PharmaCBD product was purchased from you are not satisfied with the outcome or they are unable to assist you, please contact us either by email at Support@PharmaCBD.com or call us directly at 704-605-8015.
We will ensure that you are taken care of and are satisfied!